Today, I posted a series of three customer service-related metrics that all SMEs should know. These three metrics can tell you a lot about your business from their point of view.

Often these metrics are used to determine strategic pivot points for greater customer satisfaction in the future.

Take a look at the video below to learn more.

I leave you with this thought:

How healthy are your customer interactions?

Now is a good time to implement these metrics in your business and find out!